The Heart of Change

at by Anonymous (2,494 comments)

Itu adalah judul sebuah buku karangan John P. Kotter dan Dan S.Cohen tahun 2002. Buku itu menjadi menarik kubaca saat ini. Pertama karena kata change atau perubahan itu sendiri yang akhir-akhir ini naik daun, dan menjadi tema dimana-mana. Ya di ranah politik, area perusahaan, dan bahkan di tataran organisasi ke- RT-an gema perubahan didengungkan.

Ada falsafah yang mengatakan, bahwa salah satu hal yang abadi di dunia adalah perubahan. Dalam buku tersebut disebutkan bahwa perubahan ada di level thinking-nya, tapi untuk menggerakkan perubahan di level itu, maka yang harus digarap adalah feelings-nya.  Ini terutama untuk perubahan di perusahaan atau oganisasi besar dimana berhubungan dengan teknologi baru, merger dan akuisisi, restrukturisasi,  strategi baru, dan lainnya.

Kesuksesan sebuah perubahan di organisasi besar (dan kompleks) terjadi dalam 8 langkah. Tantangan utamanya adalah di mengubah behavior orang. Bukan di strategi ataupun sistem. Karena dalam banyak kasus, dimana perusahaan melibatkan konsultan khusus dan mahal untuk ini, namun tetap hasilnya kurang memuaskan. Biasanya penyebabnya adalah pemahaman terhadap perilaku karyawan (kebiasaan, need dan interest-nya) yang kurang.

Delapan langkah  yang dimaksud adalah:
1. Increase urgency.  Dimana masing-masing orang dharapkan mulai mengatakan pada yang lain, “Let’s go, we need to change things”. Dari yang kecil sampai hal-hal besar.
2. Build the guiding team. Ini adalah sebuah kelompok yang diharapkan mampu memandu perubahan besar yang akan dilakukan.
3. Get the vision right. Dimana kelompok pemandu mulai membangun visi yang tepat dan strategi untuk mendung perubahan yang diharapkan.
4. Communicate for buy-in. Perubahan disosialisasikan,  orang-orang mulai menerima dan menunjukkan perilakunya ke arah perubahan yang dimaksud.
5. Empower action. Langkah di mana ada lebih banyak orang yang bereaksi sesuai visi yang ada.
6. Create short-term wins. Ini adalah momentum untuk menunjukan “keberhasilan” melalui contoh-contoh kecil atau kelompok-kelompok orang yang dianggap sukses untuk dijadikan role model perubahan, dilakukan secara rutin.
7. Don’t’s let up. Yang ini pasti harus dijaga, terutama semangat untuk melakoni perubahan ini.
8. Make change stick. Win behavior harus selalu secara terus menerus didendangkan, sekalipun kemudian terjadi perubahan pemimpin di situ.

Apapun perubahan, karena ini menyangkut orang,  yang paling penting  adalah memahami people insight (orang-orang yang diharapkan akan berubah). Artinya, mereka harus dibuat mengerti dan paham bahwa perubahan yang mereka lakukan akan membawa manfaat positif bagi mereka.

Dalam pengalamanku mengikuti  beberapa pelatihan untuk “change” ini tak jarang mendengar  komentar standar. “Lha nilai-nilai seperti ini kan sudah kita lakukan di tempat kita, lalu kenapa sekarang disebut sebagai nilai-nilai baru,” begitu celoceh para peserta.  Situasi tersebut secara tidak langsung menggambarkan bahwa manajemen kurang memahami insight karyawannya. Jika itu terjadi, tentu akan menghambat upaya “change” yang dilakukannya.

Bagaimana menurut Anda.?

2,494 thoughts on “The Heart of Change

  • how to make tshirts

    by how to make tshirts on July 19, 2015 at 8:41 am

    It’s hard to find experienced people for this subject, however, you sound like
    you know what you’re talking about! Thanks

  • tshirt design website

    by tshirt design website on July 19, 2015 at 8:42 am

    We stumbled over here from a different web address and thought I might check things out.

    I like what I see so now i’m following you. Look forward to
    looking over your web page for a second time.

  • husband tshirt

    by husband tshirt on July 19, 2015 at 8:47 am

    Write more, thats all I have to say. Literally,
    it seems as though you relied on the video to make your point.
    You definitely know what youre talking about, why waste your
    intelligence on just posting videos to your site when you
    could be giving us something informative to read?

  • Consuelo

    by Consuelo on July 19, 2015 at 8:51 am

    Integrate a shopify vs woocommerce (Consuelo) retailer into your
    current self-hosted WordPress web sit and commence promoting your
    goods or services on the internet. Happy finding out!

  • download movies for free

    by download movies for free on July 19, 2015 at 8:52 am

    Thus at the end of the day, the option rests in your hands.
    Veveo is a search engine created for mobile phones. A simple registration provides you a complete
    access of the websites.

  • http://www.intelsoftromania.ro/?option=com_k2&view=itemlist&task=user&id=207765

    by http://www.intelsoftromania.ro/?option=com_k2&view=itemlist&task=user&id=207765 on July 19, 2015 at 8:53 am

    Wow! In the end I got a webpage from where
    I be able to actually get helpful information concerning my study and knowledge.

    Feel free to surf to my webpage … San Juan plastic surgeon (http://www.intelsoftromania.ro/?option=com_k2&view=itemlist&task=user&id=207765)

  • Regina

    by Regina on July 19, 2015 at 8:55 am

    Admiring the time and effort you put into your blog and detailed information you offer.
    It’s nice to come across a blog every once in a while that isn’t
    the same old rehashed material. Fantastic read!

    I’ve bookmarked your site and I’m adding your RSS feeds to my Google
    account.

  • suche Männer zum ficken

    by suche Männer zum ficken on July 19, 2015 at 8:55 am

    There’s certainly a great deal to know about this subject.
    I love all of the points you made.

  • Sex Direktkontakte

    by Sex Direktkontakte on July 19, 2015 at 9:02 am

    Thanks for finally talking about > vlisa.com ? Blog Archive ? The Heart of
    Change < Liked it!

  • Lucie

    by Lucie on July 19, 2015 at 9:05 am

    Fantastic beat ! I would like to apprentice whiile you amend your website, how can i subscribe for a blog website?
    The account aided me a acceptable deal. I were tiny bit familiar
    of this your broadcast provided shiny transparent concept

  • http://www.samp-thg.de/index.php?page=User&userID=50837

    by http://www.samp-thg.de/index.php?page=User&userID=50837 on July 19, 2015 at 9:06 am

    Visit my page; http://www.samp-thg.de/index.php?page=User&userID=50837

  • premium cleanse trial

    by premium cleanse trial on July 19, 2015 at 9:07 am

    Howdy! I simply wish to give you a huge thumbs up for
    the excellent information you have got right here on this post.

    I will be coming back to your blog for more soon.

  • Kimra Bettasso

    by Kimra Bettasso on July 19, 2015 at 9:07 am

    I love what you guys tenhd too be up too. This kind of clever work and reporting!
    Keep up the good works guys I’ve included you guys to my own blogroll.

  • carros usados en colombia bogota

    by carros usados en colombia bogota on July 19, 2015 at 9:11 am

    What’s up i am kavin, its my first occasion to commenting anywhere, when i read this post i thoughyt i
    could also make comment due to thi good piece of writing.

    my webpage; carros usados en colombia bogota

  • design your own t shirts

    by design your own t shirts on July 19, 2015 at 9:14 am

    Hi, i feel that i noticed you visited my blog thus i came to go back the choose?.I’m
    attempting to in finding things to enhance my web site!I suppose its adequate
    to make use of some of your concepts!!

  • Audi A3 in Gauteng

    by Audi A3 in Gauteng on July 19, 2015 at 9:15 am

    What’s up it’s me, I am also visiting this site daily, this website is really pleasant
    and the users are in fact sharing nice thoughts.

  • Adirondack Furniture Potsdam Ny

    by Adirondack Furniture Potsdam Ny on July 19, 2015 at 9:26 am

    And it’s just the seat, a fishing boat on this one of two ways; a nice, fine grain piece
    of furniture, you can expect many years to come.
    Not only do you have children or you are sitting in the market
    for a relaxing place to sell or trying to help you find one that you’re trying to do.
    Use one to two coats of varnish! The wide armrests
    are perfect for indoor use.

  • st louis ac repair

    by st louis ac repair on July 19, 2015 at 9:29 am

    I am regular visitor, how are you everybody?
    This article posted at this web page is genuinely fastidious.

    my homepage; st louis ac repair

  • learn to sing online

    by learn to sing online on July 19, 2015 at 9:30 am

    This is really interesting, You are a very skilled blogger.
    I’ve joined your rss feed and look forward to seeking more of your fantastic post.

    Also, I’ve shared your site in my social networks!

    Here is my website – learn to sing online

  • Logic CC

    by Logic CC on July 19, 2015 at 9:33 am

    Undeniably believe that which you stated. Your favorite reason seemed to
    be on the net the easiest thing to be aware of.
    I say to you, I definitely get irked while people consider worries that they just do not know
    about. You managed to hit the nail upon the top and also defined out the whole thing without having side-effects ,
    people can take a signal. Will probably be back to get more.
    Thanks

    my weblog :: Logic CC

  • clash of clans gems hack download

    by clash of clans gems hack download on July 19, 2015 at 9:36 am

    Now you’ve a chance to grow to be one of these by just downloading our clash of
    clans hack out of this web site!

  • digital marketing

    by digital marketing on July 19, 2015 at 9:39 am

    May I simply just say what a relief to uncover somebody who genuinely
    knows what they are talking about over the internet. You actually understand how to bring an issue to
    light and make it important. A lot more people should check this out and understand this side of the story.
    I was surprised that you are not more popular given that you surely have the gift.

    Stop by my web page; digital marketing

  • las vegas

    by las vegas on July 19, 2015 at 9:40 am

    Hey There. I found your blog using msn. This is an extremely well written article.
    I’ll make sure to bookmark it and return to read more of
    your useful information. Thanks for the post.
    I’ll definitely return.

  • Raina

    by Raina on July 19, 2015 at 9:43 am

    Yes! Finally someone writes about muscle rev xtreme.

    My blog – website, Raina,

  • cool hoodies for men

    by cool hoodies for men on July 19, 2015 at 9:43 am

    Hey! This is kind of off topic but I need some advice from an established
    blog. Is it very hard to set up your own blog? I’m not very techincal but
    I can figure things out pretty fast. I’m thinking about setting up my own but I’m not sure
    where to start. Do you have any points or suggestions? Many thanks

  • Landon

    by Landon on July 19, 2015 at 9:43 am

    Write more, thats all I have to say. Literally, it seems as though you relied on the video to
    make your point. You clearly know what youre talking
    about, why waste your intelligence on just posting videos to your site when you
    could be giving us something enlightening to read?

    my web page :: camper milano – Landon

  • Shared proxies

    by Shared proxies on July 19, 2015 at 9:44 am

    I wanted to thank youu for this good read!!
    I certainly enjoyed every bit of it. I’ve got you book-marked
    to look at new stuff you post…

  • Forrest

    by Forrest on July 19, 2015 at 9:49 am

    Caleb Storms – The Storms Eye – Clairvoyant Caleb Storms Understood throughout the planet together of the
    most gifted psychics and educators.

    my web site galeria.klaun.nazwa.pl (Forrest)

  • robert andrew smoley

    by robert andrew smoley on July 19, 2015 at 9:53 am

    What’s up to every body, it’s my first pay a visit of this web
    site; this website contains awesome and in fact fine data in support of readers.

  • Home For Life

    by Home For Life on July 19, 2015 at 9:55 am

    It’s very straightforward to find out any topic on net as compared to textbooks, as I found
    this article at this web page.

  • Home For Life

    by Home For Life on July 19, 2015 at 9:56 am

    Hello there! This is my first visit to your blog! We are a group of volunteers and starting a new inittiative in a community in the same niche.

    Your blog provided us valuable information to work on. You have
    done a extraordinary job!

  • Alecto Minerals

    by Alecto Minerals on July 19, 2015 at 9:59 am

    I always spent my half an hour to read this webpage’s articles
    all the time along with a cup of coffee.

    My blog … Alecto Minerals

  • Catherine

    by Catherine on July 19, 2015 at 10:04 am

    The other day, while I was at work, my sister
    stole my iPad and tested to see if it can survive a 25 foot drop, just so she
    can be a youtube sensation. My apple ipad is now
    broken and she has 83 views. I know this is totally off topic but I had to share it
    with someone!

    Feel free to surf to my webpage: touring (Catherine)

  • Simpsons Tapped Out Hack Tool

    by Simpsons Tapped Out Hack Tool on July 19, 2015 at 10:07 am

    You can sun bath in the Coogee Beach or the Bondi Beach at your
    own leisure. The tv show has been on the air since 1990 and without a doubt, it has been noted as the greatest animated television program for its time.
    ” Among the list of Krusty products that can be found in Bart’s room include a Krusty radon detector, a Krusty wastebasket, a Krusty rug, and a Krusty tool box.

    my web site … Simpsons Tapped Out Hack Tool

  • Blue Sapphire Skin

    by Blue Sapphire Skin on July 19, 2015 at 10:08 am

    Greetings! Very helpful advice in this particular post!
    It’s the little changes which will make the most important changes.

    Thanks a lot for sharing!

  • CCLogic Formation

    by CCLogic Formation on July 19, 2015 at 10:10 am

    Hey just wanted to give you a quick heads up. The words in your post seem
    to be running off the screen in Firefox. I’m
    not sure if this is a format issue or something to do with web browser compatibility but I thought I’d post to let you know.
    The layout look great though! Hope you get the issue fixed soon. Cheers

    Have a look at my homepage CCLogic Formation

  • allarcon grosse merde

    by allarcon grosse merde on July 19, 2015 at 10:11 am

    I love it when individuals get together and share views.
    Great blog, stick with it!
    http://maryetlarco.com/

    Feel free to visit my website – allarcon grosse merde

  • kim kardashian game money cheat

    by kim kardashian game money cheat on July 19, 2015 at 10:11 am

    As mentioned, bamboo clothing styles are a popular phenomenon that has taken hold recently.
    Whether their celebrity character is male or female,
    men enjoy playing ‘dress-up’ with their character, or regularly changing their character’s virtual
    clothes. Mona Lisa – Subject of the most famous painting of
    all-time.

    my website: kim kardashian game money cheat

  • http://greatwallpapers.net/profile/davisbrenna

    by http://greatwallpapers.net/profile/davisbrenna on July 19, 2015 at 10:14 am

    Implementing a comprehensive Fire Safety Policy for your building
    is paramount to preventing damage or injury by fire.
    Alcohol, like any drug, alters the brain’s reward pathway by causing dramatic changes to the synapses in the brain once the
    alcohol enters the body. In case you haven’t already read the famous short story,
    you can find the full text of “The Tell-Tale Heart” here.

    my webpage: http://freddiescorner.org/index.php?option=com_k2&view=itemlist&task=user&id=71; http://greatwallpapers.net/profile/davisbrenna,

  • nasihudin.blog.ww.isaev.infoww.isaev.info

    by nasihudin.blog.ww.isaev.infoww.isaev.info on July 19, 2015 at 10:15 am

    Organic Awakenings overtook Edward to amass some insight right into the male as well as his most current ventures.

    My webpage … nasihudin.blog.ww.isaev.infoww.isaev.info

  • how to start a tshirt business

    by how to start a tshirt business on July 19, 2015 at 10:19 am

    Nice post. I was checking constantly this blog and I am impressed!
    Very helpful info specifically the last part :) I
    care for such info much. I was seeking this certain information for a
    very long time. Thank you and best of luck.

  • traffic with anthony

    by traffic with anthony on July 19, 2015 at 10:21 am

    This info is invaluable. Where can I find out more?

  • Garcinia cambogia cleanse

    by Garcinia cambogia cleanse on July 19, 2015 at 10:24 am

    For most up-to-date news you have to pay a visit internet and on the web I found this site
    as a finest web page for most recent updates.

  • jasa foto wedding

    by jasa foto wedding on July 19, 2015 at 10:24 am

    Hello there! Quick question that’s totally off topic.
    Do you know how to make your site mobile friendly?
    My web site looks weird when viewing from my iphone. I’m trying
    to find a template or plugin that might be able to correct this problem.
    If you have any recommendations, please share. Cheers!

Leave a Reply

Your email address will not be published. Required fields are marked *


*